Customer Service

Bernina suggest that you bring your jewelry back to a Bernina store after wearing it for over six months. We will have a professional team clean and maintain your jewelry to keep the perfect luster.






Bernina jewels are made with precious metals such as gold and platinum with mounted rare colored gemstones and need special care.


1. Most jewels, both the parts of precious metal and the parts and the parts of gemstones, are different in hardness. Therefore it is recommended that jewels be stored separately in soft jewelry boxes or pouches when not worn, to avoid scratches or damages due to collision or friction between each other.


2. It is recommended that all jewels be cleaned regularly to keep the best luster.  Jewelry should be kept away from acid or alkaline matter such as perfume, cosmetics and household chemicals.


3. Please take off your jewelry before strenuous exercises to keep it from collision with hard objects.


You can learn about the International Ring Size Conversion Chart on the website of Bernina.


Due to the different design of each piece of jewelry, the correspondence between difference size systems is for your reference only.


For details regarding measurement of the ring size of your selected Bernina jewelry, please consult the store staff.




This service is intended for rings, necklaces, hand chains and bracelets. Some Bernina jewelry products cannot be resized due to their unique designs. If you need to resize your purchased Bernina jewelry, please consult store staff for details.




Intended for precious metal parts of the jewelry, this service erases scratches on the surface of precious metal by means of polishing and cleaning. To know whether your purchased Bernina jewelry can be polished, please consult store staff for details.


If due to accidents your jewelry needs repairs such as welding and replacing lost or fallen parts, Bernina stores will be sincerely at your service. Please consult the store for the procedure.